1. Introduction

Eronka Pty Ltd (ABN 56 119 746 815) (“Eronka”, “we”, “us”, or “our”) is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and business address
• Company name and position/title
• Information provided in enquiry forms or correspondence
• Technical information such as IP address, browser type, and device information
• Website usage data and analytics
• Payment information (processed securely through third-party providers)

3. How We Collect Information

We collect personal information through:

• Direct interactions when you contact us or submit forms on our website
• Email correspondence and phone communications
• Business meetings and consultations
• Automated technologies such as cookies and analytics tools
• Third-party sources such as LinkedIn or business directories (with your consent)

4. Purpose of Collection

We use your personal information to:

• Respond to your enquiries and provide requested services
• Deliver, manage, and improve our products and services
• Communicate with you about projects, updates, and opportunities
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our legitimate business interests
• Analyse website usage to improve user experience

5. Disclosure of Information

We may disclose your personal information to:

• Our employees, contractors, and service providers who assist in operating our business
• Professional advisers (lawyers, accountants, auditors)
• Government agencies when required by law
• Third-party service providers for hosting, analytics, and marketing purposes

We do not sell your personal information to third parties.

6. Overseas Disclosure

Some of our service providers may be located overseas, including in the United States, European Union, and Singapore. Before disclosing personal information overseas, we take reasonable steps to ensure the overseas recipient complies with the APPs or is subject to substantially similar privacy protections.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include encryption, secure servers, access controls, and regular security assessments. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

8. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. You can manage cookie preferences through your browser settings. We use analytics services such as Vercel Analytics to understand how visitors use our website. This information is aggregated and anonymised.

9. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint if you believe your privacy has been breached

10. Notifiable Data Breaches

In accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if a data breach is likely to result in serious harm.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or make a complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.